Returns & Refunds
Starting a return
Contact Airworx Racing through the Contact page before sending an item back. Provide the order number, item, reason for return and photographs where damage, a defect or an incorrect item is involved. We will confirm the return reference and whether the item must be couriered back or returned to the Umhlali store.
Return windows and statutory rights
For standard stocked merchandise, Airworx Racing accepts change-of-mind return requests within 7 calendar days after delivery or collection, provided the item meets the condition requirements below. Where the Electronic Communications and Transactions Act cooling-off right applies to an electronic transaction, the applicable statutory right remains available. Nothing in this policy limits rights under the Consumer Protection Act or other applicable South African law.
Condition and inspection
Change-of-mind goods must be unused, unworn, unfitted, unwashed and in resaleable condition with supplied packaging, labels, accessories and documentation. Safety equipment, fitted parts, special-order goods and other items may have legal or hygiene-related return limitations, but no condition in this policy removes a statutory right relating to defective, unsafe, incorrectly described or incorrectly supplied goods. Returned goods are normally assessed within 3 business days after Airworx Racing receives them.
Incorrect, damaged or defective goods
Report an incorrect, visibly damaged or defective item as soon as reasonably possible. For courier damage, notifying us within 48 hours helps us lodge a courier claim, but that request does not remove rights that apply by law. Keep the item and packaging available for assessment. Depending on the circumstances and applicable law, the remedy may be repair, replacement or refund, and Airworx Racing will arrange or reimburse reasonable return transport where it is responsible for the error or defect.
Change-of-mind and exchanges
For an eligible change-of-mind return, the customer is responsible for the reasonable cost of returning the goods unless the law requires otherwise. Exchanges are subject to stock availability. Special-order, imported or personalised items are not accepted as discretionary change-of-mind returns once ordered specifically for the customer, unless a statutory right applies.
Return process
1) Contact Airworx Racing within the applicable return window. 2) Receive a return reference and instructions. 3) Package the item securely and include the order details. 4) Return it using the confirmed method. 5) We inspect the item, normally within 3 business days of receipt, and confirm the outcome by email or phone. Do not send goods to an unconfirmed address or courier service.
Refund timing
When a refund is approved after inspection, Airworx Racing will initiate it within 7 business days, normally through the original payment method or payment provider. After we initiate the refund, banks and payment providers may take an additional 5–10 business days to reflect the funds. We will provide confirmation where the provider makes it available.